Delivery Information

At Donald Russell, we aim to provide you with the best quality and service possible. We use DPD to deliver your order, which is professionally frozen at the peak of perfection at no extra charge, then securely packed in our pioneering chilled boxes. This ensures you can enjoy restaurant-quality produce, delivered directly to your door.

Standard delivery

FREE Delivery on orders over £50

  • Standard delivery: £10 on orders of £50 or less.
  • Delivery days: Tuesday to Saturday.
  • Next-day delivery: Order before 12 noon, subject to availability.
  • Choose your delivery date: Select your preferred available date at checkout.


Delivery is available to most UK mainland addresses and selected Scottish islands. Some remote areas are subject to restrictions.


Free delivery applies to qualifying products over £50, excluding gift vouchers. Remote delivery restrictions apply.


Northern Ireland - We sincerely apologise, but we are unable to deliver to Northen Ireland. 


Remote areas are: The Outer Hebrides, Shetland, Orkney, Skye, Channel Islands, Isle of Man, Isle of Wight, Western Scotland Islands and The Isles of Scilly. 

The following postcodes are also classed as remote delivery areas: BT1-BT7, BT27-BT29, BT36-BT44, BT53-BT58, BT60-BT67, BT18-BT26, BT30-BT35, BT74, BT92-BT94, BT45-BT49, BT51, BT55, BT68-BT71, BT75, BT77-BT82, GY1-GY9, JE1-JE4, IV41-IV49, IV51-IV56, KW15-KW17, ZE1-ZE3, PO30-PO41, PA31, PA34, PA42-PA49, PA60-PA69 & PA70-PA. 

Standard delivery

PL & TR postcodes

For orders going to PL & TR postcodes, although we do our best to ensure a1 daydelivery time, they may be subject to 2 daydeliveries occasionally.

PL & TR postcodes

Tracking Your Delivery

We use DPD to deliver your order. You'll receive updates so you know when to expect your parcel.


1. When your order is dispatched
You'll receive an email with your DPD tracking information.

2. On the morning of delivery
DPD will email you with your estimated delivery time slot. You'll also receive a text message if you've provided a mobile number.

3. Track your parcel
Follow the tracking link in your DPD notification to check your delivery's progress.

Helpful tip: Provide your mobile number at checkout to receive delivery updates by text as well as email.

Tracking Your Delivery

What If You're Not at Home?


If you won't be home to receive your delivery, you can provide instructions for a safe place, such as a porch or garage, or arrange delivery to a neighbour.

Please call our Customer Service team on 03330 066 257 as soon as possible after placing your order so we can pass your instructions to the courier.

Alternatively, you can choose to have your order delivered to your workplace, a friend or family member.

Christmas delivery 2026

Planning your Christmas celebrations? Here's everything you need to know about receiving your festive order.


Choose Your Christmas Delivery Date:
Select your preferred available delivery date at checkout. We recommend ordering early to secure your chosen date, as availability may become limited closer to Christmas.

Christmas delivery 2026

Christmas Turkeys

Our Christmas turkeys are delivered directly from the farm on Tuesday 22nd December.

Your turkey will arrive separately from the rest of your order, regardless of the delivery date selected at checkout.


Remote delivery areas: Wednesday 23rd December.

Christmas Turkeys

Changes & Cancellations

Many Christmas products are specially prepared to fulfil your order. Once your order has been accepted and confirmed in November or December, we cannot change or cancel your order, or amend your delivery date.

This does not affect your statutory rights.

Changes & Cancellations